7z7 FAQ — All Your Questions
All Answers in One Place

No. Under 7z7's rules, each person may only open one account. Attempting to create multiple accounts using the same mobile number or device may result in all accounts being closed and any accumulated balance being forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number. An OTP will be sent to you — use it to set a new password. The entire process takes just 2–3 minutes.

Yes, KYC (Know Your Customer) verification must be completed before making a withdrawal. This requires submitting a copy of your National ID (NID) or passport. KYC verification is typically completed within 24 hours. Once done, withdrawals are fast and hassle-free.

Five consecutive incorrect password attempts will temporarily lock your account. Wait 30 minutes and try again, or use the password recovery option. If your account was suspended due to a policy violation, contact the support team with a description of the issue for a faster resolution.

7z7 supports the most popular mobile banking methods in Bangladesh:

• Mobile Banking — The fastest and most popular
• Nagad — Instant processing
• Rocket — Dutch-Bangla Bank mobile banking
• Bank Transfer — For large transactions

The minimum deposit amount varies by payment method. Deposits can generally be made from as low as BDT 100. The minimum withdrawal amount is BDT 500. Completing KYC verification allows for higher withdrawal limits.

Most withdrawals are processed within 5–30 minutes. During peak hours or for larger amounts, processing may take up to 24 hours. Incomplete KYC verification may also cause delays.

7z7 does not charge any fees on deposits. Withdrawals are also generally free of charge. However, your mobile banking provider may apply their own transaction fees, which are outside 7z7's control.

Yes! After registering with 7z7, an attractive welcome bonus is available on your first deposit. The bonus amount and terms may change from time to time. Log in to your account and visit the Promotions section to see the latest offers.

A wagering requirement means you must place bets totaling a specified amount before you can withdraw bonus funds. For example, a 10x wagering requirement on a BDT 100 bonus means you need to wager a total of BDT 1000. Each bonus has its own wagering terms — read them carefully before claiming.

Logging into 7z7 every day automatically adds a Daily Login Bonus to your account. The more consecutive days you log in, the higher the bonus. Log in 7 days in a row to unlock a special reward. Check your notifications after logging in to activate your bonus.

Yes, 7z7 has a referral program. When someone registers using your referral link and makes their first deposit, you will receive a referral bonus. Full details on referral bonus terms and amounts are available on the Promotions page.

7z7 offers a wide variety of games:

• Slots — Hundreds of slots games
• Fish Game — An exciting fish hunting game
• Bingo — Classic bingo, now online
• Sports Betting — cricket, football, and much more
• Game Lobby — All games in one place

Don't panic if your connection drops mid-game. The 7z7 system saves your game state automatically. In most cases, logging back in will let you continue right where you left off. If you experience any issues, contact the support team.

The 7z7 Sports section lets you bet on cricket, football, tennis, badminton, basketball, and many more popular sports. Special focus is given to Bangladesh cricket matches as well as IPL and BPL. Both live betting and pre-match betting are supported.

All games on 7z7 use RNG (Random Number Generator) technology to ensure completely fair and unbiased results. Third-party auditors regularly verify game fairness. There is no room for manipulation or dishonesty.

Yes, 7z7 uses SSL encryption to keep all your information secure. Personal data is never sold or shared with third parties. For more details about our privacy policy, Privacy Policy View page.

You can enable 2FA from the "Security" section in your account settings. Each time you log in, a one-time OTP code will be sent to your mobile. Keeping this enabled significantly improves your account security.

Change your password immediately and enable 2FA. Log out of all active sessions, then notify 7z7's support team. Never share your password or OTP with anyone.

The 7z7 app must be downloaded directly from the official website. On the download page to download the Android APK. Do not download the app from any third-party site — it is not safe.

The 7z7 app runs on Android 6.0 (Marshmallow) or higher. iOS users can access the full experience through a web browser. Before installing, enable "Unknown Sources" in your device settings — this is temporary and can be turned off once installation is complete.

Yes, the app and website share the same account. Your balance, bonuses, and game history are all synchronized. You will see the same information regardless of which device you log in from.

Yes, 7z7 offers responsible gaming tools that let you set daily, weekly, or monthly deposit and betting limits. Go to the "Responsible Gaming" section in your account settings to configure your limits. These limits are in place to protect you.

Yes, you can deactivate your account for a set period using the Self-Exclusion or Self-Cooling Off feature. Breaks can range from 24 hours to long-term. This is an effective tool for managing gaming habits.

No. 7z7 is a strict 18+ platform. Age is verified during registration, and identity is confirmed through the KYC process. Any account found to belong to a minor will be closed immediately.